ASIC also uses the information from reports to inform its education, compliance and enforcement work. ASIC does not resolve individual disputes but can give you information about your rights and next steps. The Australian Securities and Investments Commission (ASIC) enforces consumer credit laws and consumer protection laws in relation to financial products and services. State and territory energy ombudsmen Financial products and services Tertiary Education Quality and Standards Agency Vocational educationĪustralian Skills Quality Authority International students dealing with private education providers in Australia Health and Disability Services Complaints Office Education Higher education Health Complaints Commissioner Tasmania Victoriaĭisability Services Commissioner Western Australia Health and Community Services Complaints Commissioner Tasmania Health and Community Services Complaints Commission South Australia Ombudsman New South Wales Northern Territory Aged careĪged Care Complaints Commissioner CharitiesĪustralian Charities and Not-for-profits Commission Disability NationalĪustralian Human Rights Commission Australian Capital TerritoryĪCT Human Rights Commission New South Wales Other industries, such as energy, have an industry ombudsman and dispute resolution offices in each state and territory. Examples are the Telecommunications Industry Ombudsman and the Australian Financial Complaints Authority. Some industries have a national ombudsman that provides dispute resolution. Some of these regulators can also assist with complaints. There are other consumer regulators for specific industries. Other consumer regulators, industry ombudsmen and dispute resolution The US Federal Trade Commission maintains a list of consumer protection and competition authorities worldwide. ICPEN also maintains the website where you can report international scams and other consumer complaints. ICPEN's website provides useful information on how you can resolve cross-border disputes. The International Consumer Protection and Enforcement Network (ICPEN) is an organisation composed of consumer protection authorities from over 60 countries. WA Consumer Protection - Department Of Mines, Industry Regulation and Safety International consumer protection Tasmania Consumer, Building and Occupational Services (CBOS) VictoriaĬonsumer Affairs Victoria (CAV) Western Australia SA Office of Consumer and Business Services (CBS) Tasmania Office of Fair Trading Queensland South Australia residential building and construction issues. regulations for licensed industries such as motor vehicle dealers or real estate agents.regulations for retirement villages and other residential parks.For example, most of these state and territory consumer protection agencies also deal with: It may be better for you to contact consumer protection agencies other than the ACCC about some consumer issues. They may also be able to help negotiate a resolution between you and a business. They can provide you with information about your rights and options. They're sometimes called 'consumer affairs' or 'fair trading' agencies. If you have tried to resolve your problem with a business, contact your local state and territory consumer protection agency.
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